One Week Before Your Appointment
Please arrange childcare for children who will not be seen during the session. Children may not be left unattended in the waiting area; however, nursing infants are welcome to remain with their parent.
Initial appointments typically last 60–90 minutes.
One Day Before
Please complete all intake paperwork prior to your first session. This allows us to devote your full appointment time to you.
When You Arrive
WellPower operates by appointment only. Please arrive at your scheduled time, as the office may not be open earlier.
If your paperwork has been completed in advance, you will only need to complete a brief one-page screening tool upon arrival. If any forms are incomplete, you will be asked to finish them before your session begins. If you plan to complete all paperwork in the office, please allow an additional 30 minutes and notify us in advance.
During Your First Appointment
Your first visit is conversational and relaxed. There is no medical table or formal setting—just a comfortable office environment designed to help you feel at ease.
We will begin by discussing what brings you to therapy and what you hope to gain from the process. The more open you are, the easier it will be to create an effective treatment plan. That said, you are never required to discuss anything before you feel ready.
At WellPower, we value the perspective of each client and family. Your questions and concerns are important. If your provider takes notes during the session, it is simply to ensure accuracy and quality of care.
After Your Appointment
If follow-up sessions are recommended, we will schedule them before you leave so you don’t have to worry about coordinating later.
Making an Appointment
Prospective Clients
- There is no charge for an initial phone consultation.
- Email or call (919) 475-2127 [Raleigh, NC] or (843) 960-6765 [Beaufort, SC] to speak with a provider.
- If unavailable, please leave your name and phone number. Calls are typically returned within 24 business hours.
- If we determine that WellPower is a good fit, we will schedule your first appointment.
- Please request that any recent mental health records be sent to WellPower as soon as possible (allow 1–2 weeks for processing).
Established Clients
- Schedule your next appointment during your visit
OR - Send a message as directed by your provider
Payment is due at the time of service.
Cancellation & No-Show Policy
We value your time and strive to provide efficient, high-quality care. Our cancellation policy ensures availability for all clients.
- Please provide at least 24 hours’ notice for cancellations.
- Late cancellations or missed appointments will result in a $ fee.
- Problematic no-shows or late cancellations within a 12-month period may result in discharge from the practice.
We understand that emergencies happen. If one occurs, please notify us as soon as possible.
A Final Word
Beginning therapy can feel like a big step. Whether you’re seeking support for yourself, your child, or your family, we want you to know that you will be met with respect, compassion, and genuine care. Our goal is to create a safe, supportive space where healing and growth can begin at your pace.
We look forward to partnering with you on your journey toward greater clarity, resilience, and well-being.