Client Info

Your First Visit

If you’ve made your first appointment then we’re excited to welcome you into the practice! Here’s what to expect leading up to and through your first visit.

One Week Before:

Make childcare arrangements for any children who will not be seen at the appointment. We ask that children not be left unattended in the waiting room, but nursing infants are always welcome to stay with Mom. Your initial appointment will likely be 60 to 90 minutes.

One Day Before:

Complete all forms before your first session.

When You Arrive:

The office is open for appointments only, so please do not come earlier than instructed. When you arrive at WellPower, have a seat and relax. If you have completed the paperwork provided to you in advance of the appointment, you will be asked only to complete a one-page screening tool. If you’ve missed anything, we’ll ask you to fill it out then. If you need to complete all of the paperwork at the office, please allow 30 minutes and notify us in advance that you will need some extra time. Paperwork must be completed before the appointment so that we can spend your full appointment time focusing on you.

During Your First Appointment:

This is a relaxed environment. There is no medical table or psychiatrist’s couch. You’ll meet with your provider in a comfortable office, and begin by simply having a conversation. The more open and honest you can be with your provider, the easier it will be to develop your treatment plan. However, you are never required to talk about anything that you don’t feel ready to disclose. At WellPower, we value the perspective of the patient and family members as a key part of the treatment process. Your questions and concerns matter. Don’t worry if your provider is taking notes during your appointment; this is to ensure accuracy in your care.

After Your Appointment:

If you need a follow-up appointment, we’ll schedule it while you’re in the office so that you don’t need to worry about it later. We’ll see you next time!

Making an Appointment

Prospective Clients

  • There is no charge for an initial phone consultation.
  • Call (919) 475-2127 to speak with a provider.
  • If no one is available, leave a message with your name and phone number. Calls are usually returned within 24 business hours to discuss your needs.
  • If you and the provider agree that WellPower is a good fit for you, an appointment will be scheduled.
  • Request that your recent mental health records be sent to WellPower as soon as possible (allow 1-2 weeks).


Established Clients

  • Schedule a follow-up appointment with your provider during your visit
    • OR Call (919) 475-2127 and leave a message
    • OR Send a message as instructed by the provider
  • Payment is expected at the time of service. WellPower does not provide a billing service for patients. 

Cancellation/No-Show Policy

We care deeply about our clients, and want to be as efficient and effective as possible. To this end, we follow a strict policy regarding cancellations and no-shows. This policy protects both our client’s time as well as our ability to see as many clients as possible.

We understand that sometimes there are emergencies. If this occurs, notify us as soon as possible. We may request additional documentation of your emergency.

  • If you do not attend a follow-up visit or cancel with less than 24 hours notice, you will be charged a $50 cancellation fee.
  • If three or more no-shows or late cancellations occur within a 12-month period, you may be discharged from the practice.